1. Introduction
Valves Only Europe (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, business communications, quotation requests, and other interactions with our company.
Valves Only Europe operates as a business-to-business (B2B) industrial valve manufacturer and supplier serving customers across Europe and international markets. By using our website, submitting an inquiry, requesting a quotation, or communicating with us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily submit through our website, email communications, telephone conversations, quotation requests, technical discussions, or other business interactions, including:
- Full Name
- Company Name
- Job Title or Position
- Business Email Address
- Telephone Number
- Company Address
- Country or Region
- VAT or Tax Identification Information (where applicable)
- Product Requirements
- Technical Specifications
- Project Details
- Procurement Information
- Any additional information provided during business communications
3. How We Use Your Information
We use the information collected to:
- Respond to quotation requests and product inquiries
- Provide technical information and product recommendations
- Process and manage customer communications
- Evaluate project and procurement requirements
- Prepare quotations and commercial proposals
- Manage customer and supplier relationships
- Improve website performance and user experience
- Conduct business analytics and internal reporting
- Comply with legal, regulatory, tax, customs, and trade obligations
- Protect our business, customers, and website from unauthorized activities
4. Legal Basis for Processing
Where required under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract or pre-contractual business activities
- Compliance with legal obligations
- Legitimate business interests, including responding to inquiries, managing customer relationships, improving services, and conducting business operations
5. Quotation Requests and Business Communications
When you submit a request for quotation (RFQ), technical inquiry, product specification request, or other business communication, we process the information provided to:
- Assess project requirements
- Prepare quotations and proposals
- Recommend suitable products
- Provide technical support
- Maintain records of commercial discussions
- Manage ongoing customer relationships
Business communications may be retained for future reference, customer service, compliance, and contractual purposes.
6. Marketing Communications
We may send information relating to:
- Product updates
- Industry developments
- Company announcements
- New products and services
- Technical resources
Where required by law, marketing communications will only be sent with appropriate consent or other lawful basis. You may unsubscribe from marketing communications at any time by following the instructions included in such communications or by contacting us directly.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.
Cookies may be used to:
- Remember user preferences
- Analyze website performance
- Understand visitor behavior
- Improve website content and navigation
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Sharing of Information
We do not sell, rent, or trade personal information to third parties.
Information may be shared with:
- Internal sales, technical, logistics, and customer support personnel
- Website hosting providers and technology partners
- Analytics and website service providers
- Professional advisors, auditors, and consultants
- Shipping, logistics, and freight partners when required
- Government authorities, regulators, customs agencies, or legal bodies where required by law
All third parties receiving information are expected to maintain appropriate confidentiality and security measures.
9. International Data Transfers
As an international industrial supplier, Valves Only Europe may process or transfer information across different countries where necessary for business operations, customer support, logistics, or legal compliance.
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with applicable data protection laws.
10. Data Retention
We retain information only for as long as necessary to:
- Fulfill business purposes
- Maintain customer records
- Support ongoing commercial relationships
- Comply with legal, accounting, tax, customs, and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
11. Data Security
We implement reasonable technical, administrative, and organizational measures to protect information against unauthorized access, disclosure, alteration, misuse, or loss.
While we take appropriate security precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Your GDPR Rights
If you are located within the European Economic Area, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your personal data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is the basis of processing
Requests relating to these rights may be submitted using the contact information provided below.
13. Third-Party Websites
Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their respective privacy policies.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or website functionality. Updated versions will be posted on this page together with the revised effective date.
By using this website and submitting information to Valves Only Europe, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.
